Questions we answer on the phone every day
Warranty, coverage, parts and what actually happens on a service call.
- Sealed systems
- Diagnosed by measurement, not by symptom
- Walk-ins & ice machines
- Commercial refrigeration first
- 138 brands
- Commercial kitchen & bar equipment
- 18-month
- Labor warranty on every repair
- 90-day
- Parts warranty, OEM only
- In writing
- The diagnosis, before any work
Common questions
How does the diagnosis work?
The technician reproduces the fault and measures it — sealed-system pressures, control voltages, sensor resistances against the factory table — then explains what failed and why before anything is replaced.
Do you use OEM parts?
We fit OEM parts wherever the repair calls for them. Where a manufacturer part has been discontinued for your model, you hear that up front along with what the alternative is.
What warranty do you provide?
18-month warranty on all labor. 90-day warranty on the original parts we install. If the same issue returns inside that window, the return visit is free.
Which brands do you service?
138 commercial brands — True, Hobart, Manitowoc, Hoshizaki, Scotsman, Traulsen, Vulcan, Rational and more.
What equipment do you work on?
Commercial equipment only: walk-in coolers and freezers, reach-ins, prep tables, ice machines, merchandisers, commercial ovens, ranges, fryers, dishwashers, laundry and kitchen hoods. We do not service home appliances.
Where do you operate?
Across the Jacksonville metro — 14 cities including Jacksonville, Jacksonville Beach, St. Augustine, Ponte Vedra, Orange Park, Fleming Island and Nocatee.
What happens if the repair isn't worth doing?
We say so on site. Some failures take a unit past sensible repair, and you get that recommendation in writing along with the diagnostic report — with no pressure to proceed.
Still not sure? Ask the technician, not a call center.
Describe the symptom on the phone and we'll tell you what it usually is before anyone is dispatched.